Checking off the 30-Day Tarion List

Mattamy came by on Thursday and Friday to address the items on my 30-day list. Marc from the warranty office arrived on time with a tradesman who was there to fix a chip in the bath tub. The bathtub was fixed quickly and there's no evidence that a chip was there before. Apparently, the process that they use is a very specialized one. Only a few people in Ottawa have the skills and tools to do it properly.

Marc brought along the work order which breaks down the items and who will be responsible for fixing them. All of the trades were scheduled to come in to fix those items which Marc cannot fix. Marc is more of the handyman who will fix the smaller items. Throughout the day, several trades arrived and fixed the issues. All of them were very nice to deal with.

I must give kudos to Marc. He is a very friendly and nice guy and really seems to care that things are addressed properly. He even went and fixed other things that he noticed that didn't seem right to him even though they weren't on my list. For the paint touch ups and repairs, he took it upon himself to go around the house and fixed up any spots that could use it even though I marked only a few spots for him.

Completed items from my 30-day list:

• garage door adjusted so that it parks in all positions (done by the Door Company)
• all toilets adjusted for proper flushing (done by plumber)
• paint touch ups
• dents in hardwood floor -> I had two of them in my floor. The trade came by and explained to me the repair process which would require a panel of floor would need to be cut out and a new piece to be glued back in place. The problem with this is that for that piece, it would no longer be locked in via tongue-and-groove. I decided that I'd rather keep the integrity of the entire floor together and skipped the repair. The dents aren't major and are only noticeable if you view it at a particular angle and light. There is no chip or scratch either...just an impression.
• scratched window replaced by trade
• garage door lock fixed
• windows that were catching were adjusted
• countertop and incomplete vanity parts ordered by Laurysen. To be completed at future date
• railings were cleaned and touched up by trades
• ceiling repair from water leak damage
• closet support bracket and shelf fixed

Items incomplete or which I need to address with Mattamy:

• trade did not show up to top up my attic insulation.
• seam in carpet not repaired. Trade said that it appears that someone cut the carpet to repair something so it is not their responbility
• three-way switch was supposed to be installed for extra light outlet over stairs. According to the plan, it was not in it so as far as the trade is concerned, they did everything according to spec
• floor deflection and squeaks to be addressed at 1-year mark

Overall, I'm quite satisfied with the work. Everyone was pleasant to deal with. For the most part, all of my fixes were quite easy so it didn't take very long for the trade to do the repair. They were in and out.